Refund policy
RETURNS & EXCHANGES POLICY
At All Deserved, we want you to be happy with your purchase. If something is not quite right, we are glad to offer returns and exchanges under the policy below.
This Returns & Exchanges Policy applies to all purchases made through alldeserved.com.
1. Return Window
Returns and exchanges must be started within 30 days from the date your order ships.
Returns or exchanges requested after this period are not eligible for approval.
2. Eligibility Requirements
To be eligible for a return or exchange, items must be returned in their original condition, including all original tags.
Returned items must be:
- unworn
- unwashed
- with tags attached
- free from perfume, smoke, deodorant marks, makeup, stains, pet hair, lint, or any other signs of wear or use
Items that do not meet these conditions may be refused and returned to the customer.
3. Return Options
A. Gift Card (Best Value)
- Return shipping cost: Free
- Refund type: Gift Card
- Amount issued: 110% of the eligible item amount paid
If your return is approved, you will receive the eligible amount paid for the returned item(s), plus an additional 10% bonus - both issued as Gift Card.
B. Exchange
- Return shipping cost: Free
- Replacement shipping cost: Free
- Exchange type: Another size, color, or style, subject to availability
If your return is approved as an exchange, we will send the replacement item after the original item is received and approved.
If the requested replacement is unavailable, we may offer store credit instead.
C. Refund to Original Payment Method
- Return shipping cost: $8.95, deducted from the refund
- Refund type: Original payment method
- Label: A prepaid return label will be provided through our Return Center
If your return is approved for a refund to the original payment method, your refund will be issued for the eligible refund amount, less the $8.95 return shipping fee.
4. Refund Calculation Rules
To keep returns fair and consistent, all refunds, store credits, and exchange values are based on the eligible amount paid for the returned item.
The eligible amount paid is based on the actual purchase amount assigned to the returned item after any applicable discounts or promotions.
A. Orders Paid in Full or in Part with Store Credit
If store credit was used on the order, and a return is later approved, the refund will be applied in the following order:
- First, to restore the applicable amount back to store credit
- Second, any remaining eligible refund amount will be returned to the original payment method
This applies whether the order was paid entirely with store credit or partially with store credit and partially with another payment method.
B. Orders with Discounts, Promotions, or Bonus Offers
If a discount, promotional offer, or bonus was applied to the order total, that discount will be allocated proportionally across all items in the order.
As a result, the refund, store credit, or exchange value for any returned item will be based on the discounted amount actually attributed to that item, not its original full price.
This applies to order-level discounts, automatic promotions, bundled offers, and similar sale or bonus offers.
5. Final Sale Items
The following items are final sale and cannot be returned, exchanged, refunded, or issued store credit:
- items marked Final Sale
- gift cards
- personal-use items, including underwear, bodysuits, socks, and similar items
- jewelry and accessories, including necklaces, rings, earrings, and similar items
For hygiene and quality reasons, we cannot accept personal-use items back after purchase. Jewelry and accessories also cannot be accepted back after purchase for quality and safety reasons.
If you received the wrong item, a damaged item, or there is another issue with your order, please contact us within 7 days of delivery so we can help.
6. How to Start a Return or Exchange
All returns and exchanges must be started through our Return Center,on the website.
Using the Return Center helps ensure that:
- the request is reviewed correctly
- the correct return method is selected
- the correct prepaid label is issued, when applicable
- the return is processed without unnecessary delay
Returns sent back without being started through our Return Center may be delayed or refused.
For help, please contact us at info@alldeserved.com.